Lisa Gates – Conflict Resolution Fundamentals
Improve your relationships with your coworkers, clients, and managers and find your way through conflict back to cooperation. In this course, negotiation consultant Lisa Gates shares the secrets of effective conflict resolution and reveals simple, repeatable techniques that apply in most business situations. She’ll present a six-step framework for exploring and navigating conflict resolution, including identifying the issue, separating the people from the problem, overcoming roadblocks to resolution, exploring cultural differences, and getting to agreement.
Macintosh Requirements · OS 10.3.9 or higher · DVD-ROM drive · 1024×768 resolution · 24-bit video support · Quicktime 7 or higher Windows Requirements · XP, Vista, Windows 7 or Higher · DVD-ROM drive · 1024×768 resolution · 24-bit video support · PC sound card/speakers · Quicktime 7 or higher (included) · .NET 2.0 or higher (included)