Miles Furnell – Grow Your Profits Through Customer Service Excellence
Learn how to create a customer experience that earns you customer loyalty and creates word of mouth advertising.
Most businesses concentrate all their marking effort on attracting new customers, but smart businesses focus on providing a customer experience so fantastic that they’re able not only to retain their existing customers but they also attract new ones through word of mouth.
In this course you’ll learn how to develop a customer-centric strategy and put in place the people, processes and systems to create the wow factor and transform your customer experience, following in the footsteps of the world’s favourite brands.
With over an hour’s worth of carefully structured videos using real world examples, plus interactive quizzes I’ll give you the tools to understand what makes customers tick, to shape your business around the customer experience and create a cycle of activity which leads to constant improvement, gets your employees on board and has your customers doing your advertising for free.
This course offers owners and managers of small to medium sized enterprises the opportunity to grow their profits organically, without spending a fortune on marketing.