Suzette Haden – Gentle Art of Verbal Self – Defense
Salepage : Suzette Haden – Gentle Art of Verbal Self – Defense
For some workers, verbal abuse may be their regular workplace language. Defending oneself against these verbal abusers in a calm, professional, and successful manner might be critical to your career success.
Suzette Haden Elgin, a nationally known linguistics specialist and author, applies her famed strategies for repelling verbal attacks to everyday workplace settings. Her tried-and-true tactics can help you detect and protect yourself against verbal abuse, which can range from casual obscenities and racist or sexist words to sarcasm, cutting jokes, and subtle put-downs.
Dr. Elgin’s communication tactics, which are richly demonstrated with fully dramatized scenarios and real-world examples, can enable you rapidly take control of any verbal dispute. You’ll also learn how to prevent “bad mouthing” and sexual harassment, how to communicate sensitively and effectively with non-native English speakers, and how to create a powerful, direct, and trustworthy image.
You’ll get advise on how to handle delicate situations through email and voice mail, information on how to address the communication obstacles that home-based and virtual businesses confront, and lots of “workouts” scattered throughout the book to provide you great practice chances.
The Gentle Art of Verbal Self-Defense at Work is your guide through the potentially dangerous minefields of professional communication.